Roblox may have come out a very long time ago, but despite looking and playing the same even today – it’s one of the biggest games out there. It offers players a gigantic sandbox to mess around with and it has almost no limitations to the genres of mini games that you can create in it.
Due to how extremely customizable Roblox is and the fact it does not take itself seriously, it’s only natural that it consistently keeps millions of different players engaged every day. Just like Minecraft, Roblox is like having your own world where you can do almost anything!
Unfortunately, the game is not without its flaws and has several recurring issues that plague it to this day.
In This Article
- How to Troubleshoot Roblox Error Code 267
- Reason 1 – Internet Issues
- Reason 2 – Outdated and Clogged Browsers
- Reason 3 – Disable ad-blockers of any kind
- Reason 4 – Roblox Server Issues
- Reason 5 – Firewall and Antivirus
- Reason 6 – Corrupted or Outdated Install
- Reason 7 – Your account is not old enough.
- Reason 8 – You misbehaved, cheated, or have been hacked
- Reason 9 – You have been permanently banned
- Reason 10 – Turn your VPN off (or turn it on)
One of the most persistent issues out of these is the ‘Error Code 267’ which locks players out of the game until they fix the problem or wait until the game’s designated unblock time period. The problem is more common with new users than those who have been playing it for a while and it usually happens as a random kick in the middle of gameplay.
How to Troubleshoot Roblox Error Code 267
There are multiple reasons as to why it happens, so let’s talk about the different causes of this issue and how to fix them. With this thorough guide, you’ll be back to playing the game in no time!
Reason 1 – Internet Issues
If the error code simply said that you got kicked from the server or something similar that does not include the words ‘banned’, then chances are it’s just your internet. If you’re playing the game on data, simply turn your data off and then turn it on again. Usually that fixes the problem for the time being and it will make the game run more consistently.
If you’re playing the game on ethernet or WiFi (it does not make a difference whether you’re on a phone or a computer) – then simply reset your internet router/modem. Usually, that fixes the problem and lets your internet run a bit more consistently for a while.
But there is a secondary thing that can happen too and that is too many people using the same WiFi at the time. For that, you can try changing the password or ask the other people who use the internet to stop any downloads they might have for a while.
Speaking of downloads, even you might have a download going on so just turn it off immediately if that is the case.
To sum up the steps here,
- Reset your internet data or the ethernet router/modem.
- See if someone else on your network has a download or streaming going on and ask them to temporarily stop it.
- Stop any downloads you might have going on, too.
- Change your internet password in case you have an easy password that others you did not invite could be using.
If this does not fix the problem, it’s entirely possible that the issue was never your internet to begin with. But try using other websites or run a different game for a while and if it also has issues, then it’s most certainly your internet and in that case all you can do is contact your ISP and ask them to fix the problem.
Reason 2 – Outdated and Clogged Browsers
We know everyone is on an updated browser most of the time, but on the off chance that your computer might have an outdated browser, it can cause a lot of problems and Roblox often disconnects people from their server if they could cause technical issues.
- Try a browser like Google Chrome or Microsoft Edge. Even if you want to use a different browser after them, it’s just well-known that they are state-of-the-art when it comes to online browsing, so it will at least diagnose the issue for you.
- Try playing the same server that you got kicked from and see if it works properly this time around. If it works fine, then just stay on the browser that worked for you and try to find another that suits you better that would.
In case you already use Google Chrome or Microsoft Edge, try to see if they’re up to date as well. In case they’re not, that’s your issue right there.
There is another issue related to browsers and that is having corrupted cache and cookies that cause problems when it comes to running games. In that case, you should try clearing both of them and then try running the game. Since every browser works differently, we unfortunately can’t take the time to explain it for each of them – but here’s how you do it on Google Chrome.
- Click the 3 dots on the top right and select ‘Settings’ from that menu.
2. Scroll down a little bit and click on the ‘Clear browsing data’ option.
3. Put the ‘Time Range’ to ‘All Time’ and then click the ‘Clear Data’ option. Make sure that every option is ticked.
Once this is done, simply open Roblox again and see if the issue persists. Keep in mind that this erases the pre-loaded data from websites which includes Roblox, so it might run a little bit slower than usual when you run sites for the first time after the cache/cooking clearance.
If your issue is still not fixed, move onto the next reason.
Reason 3 – Disable ad-blockers of any kind
If you play on the browser, then turn off any extension-based or application-based ad-blockers that you might have on. The game has a lot of different types of data being thrown at the player at all times and it’s important for it to be done freely, so your ad-blocker might be confusing some of the content for spam and eventually halting it.
That can result in a kick and that’s why it could be happening. Every ad-blocker has a different way of being turned off, so that depends entirely on which one you’re using. But usually it’s done by,
Click on the ad-blocker and there must be a pause/stop button. Simply press it and try running the game afterward.
Reason 4 – Roblox Server Issues
The game sometimes goes down on the backend too and in that case, the only thing you can do is wait. But how do you know if the issue is on the backend or with you? Here’s how.
- There are websites dedicated to seeing the server status of the game. You can look for them based on your preference, but we’ll get you started off with one. Click ‘here’ to check out a server-status reporting website.
- Once you’re there, simply see whether or not the game is available for your country at the moment, and if it’s down, then there’s the answer to your solution. Simply wait for it to come back online.
Reason 5 – Firewall and Antivirus
You should check your firewall and see if it’s interfering with the game’s connectivity to the internet. And your antivirus might have deleted an important file that the game needed, too. There are dozens of different software for these purposes so we can’t list all of them, here’s a guide for the default Windows Defender as it’s the one most people use.
Goes without saying, though, of course, that this only applies to the computer and browser versions of the game.
- Click the Windows button and open ‘Settings’
2. Click on Update & Security
3. On the left side, open Windows Security
4. Here, you have access to both the Firewall and Antivirus.
5. If you go into the antivirus, click on ‘Protection History’ and see if there’s a file with the Roblox directory. If there is, click on it, select an action and click ‘allow threat’. Then, try running the game and see if the issue persists.
5b. If you go into the Firewall, simply select the ‘Allow an app through the firewall’ option and put Roblox in there. That should give it all of the permissions and have it run flawlessly.
Reason 6 – Corrupted or Outdated Install
If you’re on a mobile phone, your install might be outdated. Go to the respective Store for your mobile device and open the game’s page. If it says that an update is available, install it and try running the game then. It might fix the issue right away.
If it isn’t outdated, just uninstall the app and reinstall it.
The same goes for the PC version. If your game is downloaded from a dedicated launcher or the Windows Store, make sure you’re using the official game instead of a fake launcher and also try to update it in case you skipped one. On the other hand, try deleting and reinstalling the app entirely too.
If this also does not fix your problem, then you should contact official Roblox support and ask them to help you out. There is nothing else that you can try to troubleshoot here on your own.
Reason 7 – Your account is not old enough.
Some servers kick you from the game if your account is not at the very least 30 days old. When you’re kicked, try rejoining and see if you get kicked again right away. If you do, then try to join another server and play for longer there. If you don’t get kicked from it, then there’s your answer.
Once your account is old enough, you can go back and play on these servers without any issues.
Reason 8 – You misbehaved, cheated, or have been hacked
Whether you used a trainer to mod the game or tried to get items for free, or bypass a paywall, or did anything that is not officially a part of the game – Roblox tries its best to get rid of outside interference, so it bans you because of that. If the game said that you have been banned instead of kicked or disconnected, then you might have been cheating in some way.
If you misbehave, that’s another way to get banned for good. Because the game has a large audience of children even if adults play it too, and Roblox and the individual server moderators do not have a tolerance for such behavior. In that case, simply wait for the ban to wear off and try to be more appropriate from that point on.
And if you did not run into that issue yourself but logged in one day and saw that you were blocked – then someone else might have been playing on your account and have gotten you banned either by misbehaving or using cheats. In that case, change your password and simply wait for the penalty to wear off.
Reason 9 – You have been permanently banned
All you can do if this happens is to make a new account and then try to avoid breaking any rules, cheating, or modding the game. Any money you had spent is lost and Roblox will not reinstate your account.
Reason 10 – Turn your VPN off (or turn it on)
The final cause for this error is being mistakenly banned for using the wrong IP, as VPNs often make the game think that you might be trying to bypass security. In that case, turn the VPN off and try to run the game again if you were kicked, or if you were banned, then wait until the period ends and then try to play without the VPN being active.
On the other hand, if you don’t use a VPN but get abruptly banned or disconnected, sometimes using a VPN actually fixes it instead of causing any problems. Try turning it on and playing the game, you might not run into any issues as a result.
If none of these solutions work for you, then what you need to do is to contact Roblox support and see if they can figure out a solution for you. And in some cases, making a new account and starting over works too. Or, just try playing on a different device altogether because the game is available on almost every platform anyway.
That’s it for our thorough guide for how to easily fix Roblox’s Error Code 267, whether it’s caused by disconnections, purposeful kicks, or bans. We hope that one of the fixes worked for you, and we’re all ears if you have any questions to ask. And while you’re here, make sure to check out some of our other helpful guides too!